State Farm® Insurance Agent Melissa Radel
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cindi Klever
January 23, 2026
5
out of
5
rating by Cindi Klever
"Kayla and Melissa give top notch customer service."
We responded:
"Thank you so much, Cindi! We’re thrilled to hear that you had a great experience with us. Providing top-notch customer service is our priority, and your kind words mean a lot to us. If you ever need anything else, please don’t hesitate to reach out!"
Kevin Hodgson
January 23, 2026
5
out of
5
rating by Kevin Hodgson
"Amanda Ross was excellent to work with. I would recommend her for your insurance needs."
We responded:
"Thank you, Kevin! We’re so glad to hear that Amanda provided you with excellent service. Your recommendation means a lot to us. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out!"
Grace Call
January 21, 2026
5
out of
5
rating by Grace Call
"Very responsive and helpful! Would recommend!"
We responded:
"Thank you so much for your kind words, Grace! We're thrilled to hear that you found us responsive and helpful. Your recommendation means a lot to us. We look forward to serving you again in the future!"
Roxann Radabaugh
January 21, 2026
5
out of
5
rating by Roxann Radabaugh
"Always friendly and helpful!"
We responded:
"Thank you so much for your kind words, Roxann! We're glad to hear that our team has been friendly and helpful. If there's ever anything more we can do for you, please don't hesitate to reach out. We appreciate your support!"
jacob sanchez
January 7, 2026
5
out of
5
rating by jacob sanchez
"Amanda is an amazing person to work with and very helpful"
We responded:
"Thank you so much for your kind words, Jacob! We're thrilled to hear that Amanda provided you with such a positive experience. We'll be sure to pass along your compliments to her. We look forward to working with you again soon!"
Diane Kaisersatt
January 2, 2026
5
out of
5
rating by Diane Kaisersatt
"Great experience! Very knowledgeable, responsive, and easy to work with. They explained everything clearly and made the process simple and stress-free. Highly recommend."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience and found our team knowledgeable and responsive. It's important to us that everything is clear and easy to understand. We look forward to working with you again!"
joshua hansen
December 30, 2025
5
out of
5
rating by joshua hansen
"Really fast and friendly and helpful on everything that I need. Thank you very much"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Tommy Kawasaki
October 16, 2025
5
out of
5
rating by Tommy Kawasaki
"Friendly, knowledgeable, efficient. Quality insurance at a fair price."
We responded:
"Thanks so much for the great review! We’re happy to hear you found our team friendly, knowledgeable, and efficient. If you ever need anything with your insurance, just give us a shout. We’re here to help!"
Chris Lindquist
February 4, 2025
5
out of
5
rating by Chris Lindquist
"We were in a bind looking for vehicle insurance, the team here was so friendly and customer service orientated making the transition smooth and affordabel. I would highly recommend working with these folks for your home and auto needs!"
We responded:
"Thank you for the outstanding review, Chris! We’re thankful for your feedback. It was a pleasure to assist you with your insurance needs. If you have any other questions about your Auto or Homeowners Insurance, don’t hesitate to reach out to us. We’re always more than happy to help. Thanks again! "
Sandy Kunath
September 29, 2024
5
out of
5
rating by Sandy Kunath
"Caring helpful people"
We responded:
"We’re so glad to be of service, Sandy! Providing thoughtful customer service with a smile is always something you can rely on with our State Farm team. Please let us know if you have any other questions about your insurance. We’re always happy to help. "
Tiffany Smith
May 16, 2024
5
out of
5
rating by Tiffany Smith
"I was handling some home and auto insurance decisions for my dad as he had given me POA to deal with tasks while he was in the hospital. My husband and I were in town for a few short days and Melissa was available to meet and discuss next steps for the policies—even on an unexpectedly snowy day. We explained that these policies may only be active for a few short months, but we all knew that proper insurance is important. She walked us through each step and helped us answer questions based on prior policies. As long time State Farm clients ourselves, we appreciate the individual attention and personal acknowledgment we receive. Melissa has kept me apprised on changes and has made it easy to close out the policies now that the assets have been sold. Melissa’s patience and support has been appreciated as we navigate so many other challenges several time zones away. Thank you."
We responded:
"Tiffany, thank you so much for your thoughtful and detailed review of our State Farm office! I am thrilled to be of assistance to you – particularly in your time of need. We know that having clear, concise, and personal attention paid to your insurance is extremely important. We pride ourselves on attention to detail and compassionate service. Please don’t hesitate to reach out to me personally if you have any other questions and thank you again for your wonderful review! It means a lot to me that I can make a genuine difference. "
John Kenneth Weber
March 19, 2024
5
out of
5
rating by John Kenneth Weber
"I've had a great experience for many years dealing with Melissa years back ,past many years with Jessica ,very awesome to deal with. Example Saturday traded in 2 vehicles ,Jessica voided out those, put insurance on the newer vehicle and sent me a temporary ID card. It's been easy for many years to deal with very pleasant nice people. Thank you"
We responded:
"We’re so glad to be of service, John! We sincerely appreciate your business over the years and we’re thrilled to have made any insurance inquiry as seamless as possible for you. If you ever have any additional insurance questions, don’t hesitate to give our State Farm office a call. We’re always here to help. Thank you again for the terrific review! "
Jay Ellingson
October 10, 2023
5
out of
5
rating by Jay Ellingson
"Kayla was friendly, confident, understanding and extremely good at her job."
We responded:
"Thank you for sharing your experience with Kayla! We're delighted to hear that she provided you with friendly, confident, and understanding service. Your feedback is greatly appreciated, and if you ever have insurance needs or questions, please don't hesitate to reach out! -Melissa "
MJ Lind
June 10, 2023
5
out of
5
rating by MJ Lind
"I have been a customer more than 20 years and you will not find a better agent . I have had several claims over the years and they go above and beyond every time in handling the claim . I would not switch companies or agents for any amount of savings! Melissa and staff are the definition of customer service. I was not paid for my review!"
We responded:
"I cannot thank you enough for the kind words, MJ. I am so happy that we have been able to help you for the last 20 years and I look forward to working with you for 20 more years and beyond!"
Stacy Kukowski
June 6, 2023
5
out of
5
rating by Stacy Kukowski
"Great customer service and support. Easiest insurance company to work with!! Highly recommend Melissa and her team!!!"
We responded:
"Thanks so much for your review, Stacy! At our office, we strive for excellent customer service so I’m glad to hear you had a great experience. Thanks for being our Good Neighbor. – Melissa"
Dean Thorson
May 17, 2023
5
out of
5
rating by Dean Thorson
"State Farm was fast and courteous!"
We responded:
"Thanks so much for the five-star review, Dean! Glad to hear you had a great experience with our team. – Melissa"
Jennifer Miskowiec
May 16, 2023
5
out of
5
rating by Jennifer Miskowiec
"I love that every time I have had to call in they take the time to actually go over my account and find ways to up my coverage or find something new to help me save money. Even though sometimes I can't do it that moment or day, they follow up, never aggressive but friendly. Great people!!"
We responded:
"Thanks so much, Jennifer! We always love hearing from you, and it is our pleasure to help with all your insurance needs. – Melissa"
Kent Glesne
November 18, 2022
5
out of
5
rating by Kent Glesne
"Kayla was very patient and answered all my questions."
We responded:
"Hi, Kent! Thanks so much for your review. I will be sure to pass on your kind words to Kayla. – Melissa"
Beth Johnson
October 16, 2022
5
out of
5
rating by Beth Johnson
"Melissa and her team were so kind and helpful to us through the tough times when we lost our Mom 2 years ago. They helped us square things away and we will always be grateful to them all. Very professional and very caring! Thank you so much, Clark and Beth Johnson"
We responded:
"Thanks for your review, Clark and Beth. I am glad we were able to help you through this tough time. We are here for you whenever you need us. Thanks for being our good neighbor. – Melissa"
Will N
January 27, 2022
5
out of
5
rating by Will N
"Very nice and professional staff"
We responded:
"Hello Will and thank you for the nice comments and 5-Star review! We appreciate you!"
Ralph Dickerson
November 13, 2021
5
out of
5
rating by Ralph Dickerson
"I just moved here from Kentucky and transferred my insurance from another State Farm agency there. We upgraded my coverages, added other options and added new policies and did so and actually reduced my overall premium amount. Melissa was very thorough and explained the reasoning behind her policy recommendations clearly and precisely. Plus she and her staff were incredibly friendly and welcoming. I definitely recommend Melissa to others."
We responded:
"Hello Ralph! Thank you for the kind review. I'm happy you had a great experience. We enjoyed working with you as well. Welcome to New London!"
Kam Hanson
October 27, 2021
5
out of
5
rating by Kam Hanson
"Great office. Highly recommended. I work with Eric and he does a great job. Highly recommended"
We responded:
"Hello Kam! Thank you for your review & taking the time to do so. We appreciate you and the opportunity to work with you."
jeffrey alan
October 7, 2021
5
out of
5
rating by jeffrey alan
"Melissa and her team have always been incredibly helpful for my family"
We responded:
"Jeff, thank you so much for your review. It's an honor to be your State Farm Agent. My Team and I will be here for you and your family when you need us. Thank you for the opportunity to do so!"
Cynthia Casanova
September 23, 2021
5
out of
5
rating by Cynthia Casanova
"The team at state farm in New London are awesome and I have been with them for a very long time. The wonderful people who work at this office are professional, fair, non-biased, honest and truly care about their customers. They make you feel like you matter and are so efficient. I could go on and on but just know when you go to the office in New London you will be treated well. Thank you to all of for all you do. Cindy"
We responded:
"Cindy, thank you for this kind review! We are glad that you feel cared for by our team. We appreciate you and look forward to continuing to work with you!"
Sarah Michelle
September 17, 2021
5
out of
5
rating by Sarah Michelle
"Melissa's been my State Farm agent since I bought my first car in 2015. She met with me in person while visiting Minneapolis and was very helpful in understanding what insurance coverage would be beneficial. When I got in an accident last year, her office was 100% there for me in going through the reporting process, which made a hard situation a little less stressful. If you want an attentive and supportive insurance agent, Melissa's for you!"
We responded:
"Thanks for the kind words, Sarah. I am glad we were able to make assisting you with your insurance needs such a positive experience!"