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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bonnie Hein

Bonnie Hein

September 17, 2026

5  out of  5
rating by Bonnie Hein
"Very helpful every time I have a question!"
We responded:
"Bonnie, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Jennifer Templer-Brown

September 14, 2026

5  out of  5
rating by Jennifer Templer-Brown
"Melissa's team is top notch, always ready to help and there when I need answers - thank you so much!"
We responded:
"Thanks so much for the 5 stars, Jennifer! We really appreciate your support - it means a lot to all of us here on Melissa Radel’s team. "
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Randy Hayunga

September 8, 2026

5  out of  5
rating by Randy Hayunga
"#1 Service"
We responded:
"Hello Randy! Thank you for your rating and comment! We love assisting you and look forward to more opportunities to be of service to you and your family in the future. All my best to you, Melissa."
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Andrew Janis

September 8, 2026

5  out of  5
rating by Andrew Janis
"Always had quick, friendly service from Melissa and her team."
We responded:
"We really appreciate your 5-star review, Andrew! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Tracy Johnson

September 4, 2026

5  out of  5
rating by Tracy Johnson
"Just in a state of stress called looking for help. Made me feel better in seconds and followed thru helping along the way for an auto insurance issue. She should be proud of her office staff because I believe she was on vacation and every thing was handled with professionalism and kindness. Amanda was wonderful! Thanks so much Tracy and Bev Johnson"
We responded:
"Thank you for the 5-star review of our Team, Tracy - we really appreciate your kind words! "
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Rachel Kulzer

September 3, 2026

5  out of  5
rating by Rachel Kulzer
"Ashley is great!"
We responded:
"Thank you for your review, Rachel! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of Gaven Sietsema

Gaven Sietsema

September 2, 2026

5  out of  5
rating by Gaven Sietsema
"Melissa and her team are the best! They've been my family's insurance provider for as long as I can remember. Knowledgeable, professional, and quick, I don't see myself switching to anyone or anywhere else!"
We responded:
"Thanks so much for the amazing review, Gaven! We really appreciate your support here in New London. Just reach out anytime if you need us - we’re here for you. "
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Mary Jane Schuck

September 2, 2026

5  out of  5
rating by Mary Jane Schuck
"When I call I get prompt answers to any and all questions. The insurance coverage is great. I have faith in their service and insurance. We have been with State Farm Insurance since 1973
and have always had great service and advice. I recommend State Farm to anyone. We have had our business, multiple vehicles, home owner's and liability insurances with State Farm
for all this time and are very satisfied."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team to know you've had great experience over the years. We will continue to strive to do our best whenever you need us!"
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Cindy Fuchs

August 31, 2026

5  out of  5
rating by Cindy Fuchs
"I have been with State Farm in Paynesville for over 40 years and couldn't imagine being with any other company. One of the most important things to me is customer service. They have never disappointed me. I was in Minneapolis and my vehicle was vandalized over night. All it took was 1 call to my agent and everything was taken care of immediately!! The tow service arranged along with setting up my rental car. Kayla made sure I was totally happy and that they were there to help me threw anything I needed.
I cant thank you enough!!
Cindy"
We responded:
"Cindy, we really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on a claim, coverage or just have a quick question. "
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Kareen Hayden

August 26, 2026

5  out of  5
rating by Kareen Hayden
"I’ve been working with this office for 25 years and my experience with Melissa and their staff has been excellent! Highly recommend!"
We responded:
"Kareen, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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P G

August 26, 2026

5  out of  5
rating by P G
"I’m 68 years old and I’ve had State Farm since 11th grade in high school. There is a reason. You guys are so efficient and helpful and Compassionate! State Farm answers all my questions until I’m comfortable with rates and service, etc. I really like our local office with Melissa Radel and all her associates. Minnesota Nice right in my own hometown!
In Appreciation,
Patricia Golberg"
We responded:
"Thank you for the thoughtful review, Patricia! We really appreciate you taking the time to share your experience with our team.  We'll be here anytime you need us!"
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Alyssa Wilson

August 25, 2026

5  out of  5
rating by Alyssa Wilson
"I always receive the best customer service and experience with Melissa and her team. They consistently go above and beyond to help their customers.

I’ve had my auto insurance with them since I started driving, and I continue to add additional policies because I know I can always trust them to provide excellent service.

Kayla is always exceptionally helpful whenever I call. She takes the time to thoroughly walk through all the details with me to make sure I have everything I need. She has even helped file claims for me when I’m short on time, ensuring there are no delays.

I highly recommend Melissa’s team for all of your insurance needs. They are trustworthy, responsive, and consistently provide an outstanding customer experience!"
We responded:
"Alyssa, thank you for the amazing review! Our insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Melissa Radel, your State Farm Agent "
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Wendy Strom

August 19, 2026

5  out of  5
rating by Wendy Strom
"Very friendly and easy to talk to. They asked pertinent questions and helped me get the insurance I needed."
We responded:
"Thank you so much for the 5 stars, Wendy! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Tory H

Tory H

August 15, 2026

5  out of  5
rating by Tory H
"Myself and my family have been working with this office for decades. They are great!"
We responded:
"Thanks so much for the amazing review, Tory! We really appreciate your support here in New London. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Ryan De Vos

Ryan De Vos

August 13, 2026

5  out of  5
rating by Ryan De Vos
"Everyone I've worked with at this office since being with State Farm have been great to work with. I had three deer strikes within the first year and everything was handled seamlessly. Purchasing a house even several hours away from where they're located was a breeze getting homeowners insurance set up and a new driver added. Melissa has got a great team!"
We responded:
"Thanks so much for the great review, Ryan! We’re thrilled to hear you had such a positive experience with our insurance team here in New London. "
Profile photo of Abigail Loesch

Abigail Loesch

August 10, 2026

5  out of  5
rating by Abigail Loesch
"We've been working with this office for over 10 years, and they have always been responsive and friendly. Very happy to recommend them."
We responded:
"Abigail, we really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Jessie Holmstrom

July 22, 2026

5  out of  5
rating by Jessie Holmstrom
"If you're looking for an agent and staff that is not only knowledgeable, but also friendly and helpfup. This office is the one for you. Thay are on the ball every time I need them. For both my business and personal accounts. Would 100 percent recommend Melissa Radel and her staff at State Farm."
We responded:
"Thanks so much for the amazing review, Jessie! We really appreciate your support here in New London. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Connor Hacklander

Connor Hacklander

July 13, 2026

5  out of  5
rating by Connor Hacklander
"Always helpful with quick responses and great recommendations for the coverage I need!"
We responded:
"We really appreciate your 5-star review, Connor. It means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Heather Gravley

July 13, 2026

5  out of  5
rating by Heather Gravley
"Always very helpful! Great customer service"
We responded:
"Heather, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help!"
Profile photo of Jeff Tougas

Jeff Tougas

July 8, 2026

5  out of  5
rating by Jeff Tougas
"Great group here at SF. very helpful and quick to respond and help with unplanned claims and repairs."
We responded:
"Jeff, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Melissa Radel’s Team!"
Profile photo of Patty Klabo

Patty Klabo

July 8, 2026

5  out of  5
rating by Patty Klabo
"Absolutely the best!!!"
We responded:
"Wow, thank you for the 5-star review, Patty! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Profile photo of Kimmy Hasbrook

Kimmy Hasbrook

July 7, 2026

5  out of  5
rating by Kimmy Hasbrook
"State Farm insurance has been very good for me. When I had a fire in my apartment building they helped me with a motel room, replacement of my stuff I lost in the fire. Also the car insurance I have is full coverage and State Farm insurance has been fair on the damages on my vehicle that needed to be replaced. Very polite customer service and also helpful with answering my questions. Thank you State Farm. You are all very appreciated."
We responded:
"Thank you for the amazing review, Kim! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. If you need anything down the road, do not hesitate to reach out - we would love to help!"
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Libbie Anderson

July 6, 2026

5  out of  5
rating by Libbie Anderson
"Great service and wonderful to work with! Switched to them and had wonderful experience and they made the process easy, clear and affordable!"
We responded:
"Libbie, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help!"
Profile photo of Colleen Hern

Colleen Hern

July 6, 2026

5  out of  5
rating by Colleen Hern
"Thanks to the great team at State Farm in New London, MN. They are always helpful and address any of my questions/concerns quickly and efficiently. I trust them to manage my car and home insurance and my investments."
We responded:
"Colleen, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help!"
Profile photo of Eric Johnson

Eric Johnson

July 2, 2026

1  out of  5
rating by Eric Johnson
"Best customer service! Very easy to make auto insurance changes via text with actual people from Melissa Radel's Office (Kayla)."
We responded:
"Thank you for your kind review of our Team, Eric. We appreciate it!"