State Farm® Insurance Agent Melissa Radel

"Caring helpful people"

"I was handling some home and auto insurance decisions for my dad as he had given me POA to deal with tasks while he was in the hospital. My husband and I were in town for a few short days and Melissa was available to meet and discuss next steps for the policies—even on an unexpectedly snowy day. We explained that these policies may only be active for a few short months, but we all knew that proper insurance is important. She walked us through each step and helped us answer questions based on prior policies. As long time State Farm clients ourselves, we appreciate the individual attention and personal acknowledgment we receive. Melissa has kept me apprised on changes and has made it easy to close out the policies now that the assets have been sold. Melissa’s patience and support has been appreciated as we navigate so many other challenges several time zones away. Thank you."

"I've had a great experience for many years dealing with Melissa years back ,past many years with Jessica ,very awesome to deal with. Example Saturday traded in 2 vehicles ,Jessica voided out those, put insurance on the newer vehicle and sent me a temporary ID card. It's been easy for many years to deal with very pleasant nice people. Thank you"

"Kayla was friendly, confident, understanding and extremely good at her job."

"I have been a customer more than 20 years and you will not find a better agent . I have had several claims over the years and they go above and beyond every time in handling the claim . I would not switch companies or agents for any amount of savings! Melissa and staff are the definition of customer service. I was not paid for my review!"

"Great customer service and support. Easiest insurance company to work with!! Highly recommend Melissa and her team!!!"

"State Farm was fast and courteous!"

"I love that every time I have had to call in they take the time to actually go over my account and find ways to up my coverage or find something new to help me save money. Even though sometimes I can't do it that moment or day, they follow up, never aggressive but friendly. Great people!!"

"Kayla was very patient and answered all my questions."

"This staff is quick to respond. Always pleasant…like a good neighbor, State Farm is there!"

"Melissa and her team were so kind and helpful to us through the tough times when we lost our Mom 2 years ago. They helped us square things away and we will always be grateful to them all. Very professional and very caring! Thank you so much, Clark and Beth Johnson"

"I stay with State Farm based on the service I get from Melissa Radel’s agency. I call or email and gat help immediately. Once I was stopped for potentially speeding and could not find my insurance card before the officer got back to his car they texted me my insurance card. That is service! Twelve plus years of taking care of myself and my family. You can not go wrong."

"Very nice and professional staff"

"I just moved here from Kentucky and transferred my insurance from another State Farm agency there. We upgraded my coverages, added other options and added new policies and did so and actually reduced my overall premium amount. Melissa was very thorough and explained the reasoning behind her policy recommendations clearly and precisely. Plus she and her staff were incredibly friendly and welcoming. I definitely recommend Melissa to others."

"Great office. Highly recommended. I work with Eric and he does a great job. Highly recommended"

"Melissa and her team have always been incredibly helpful for my family"

"The team at state farm in New London are awesome and I have been with them for a very long time. The wonderful people who work at this office are professional, fair, non-biased, honest and truly care about their customers. They make you feel like you matter and are so efficient. I could go on and on but just know when you go to the office in New London you will be treated well. Thank you to all of for all you do. Cindy"

"Melissa's been my State Farm agent since I bought my first car in 2015. She met with me in person while visiting Minneapolis and was very helpful in understanding what insurance coverage would be beneficial. When I got in an accident last year, her office was 100% there for me in going through the reporting process, which made a hard situation a little less stressful. If you want an attentive and supportive insurance agent, Melissa's for you!"

"I would like to thank State Farm Insurance and especially Melissa Radel for their superior job in helping me with a recent accident I was in. I contacted Melissa and she connected me with a State Farm agent who quickly arranged for a tow truck and rental car for me to use while repairs were being made. The arrangements could not have been done more expedient. Thank you State Farm and Melissa!!"

"It’s a pleasure working with Melissa and her team. She/they are always there for us. They really do give such a wonderful personalized experience. We appreciate it!"

"Very professional and we have all our insurance with them!!"

"#1 Service"

"My agent, Melissa, is the BEST! She's professional and a pleasure to deal with. Always has the answers for me and is quick to respond to my emails and phone calls. This is one reason I remain. Melissa you ROCK! Great Rates, Great People, Great Insurance, Great Service. What else could someone want. Thanks, Ryan"

"I've done business with this agency before and I'm not at all impressed. The agent Melissa was an oddball and she never listens. She made mistake after mistake and showed a lack of continuity and accountability. Her and everyone that works there is just after your money and don't care about meeting your product needs at all. Quite frankly it is a waste of time and money doing business there and I'll never do business there again. No there's no need to call you and talk to you because actions speak louder than words anyway. I've spoken my peace already about the matter. Make the necessary adjustments in your agency so you don't lose customers anymore. Apologize to yourselves and move on!"

"Someone door dinged my car yesterday and I was dreading figuring out if I should file a claim or not. I cannot say enough good things about Melissa and her team! Within 20 minutes my claim was completed through the other persons insurance company! As long as Melissa is running this place I will never leave!! Thank you and your team for an awesome experience!!!!"